Terms of Service

Company details (contracting party)

These Terms are between you and The Nudge L.L.C-FZ (doing business as “TrustLoop”).

1. Acceptance of Terms

By accessing or using TrustLoop ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

TrustLoop is a professional growth and effectiveness platform that helps individuals and teams:

• Track professional development through structured reflection
• Measure professional competencies using the Trust Equation (CRIS)
• Receive AI-guided insights and development actions
• Build trust and effectiveness within teams

3. User Accounts

3.1 Account Creation

To use the Service, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Responsibility

You are responsible for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

3.3 Organization Accounts

If you sign up through an organization, your account is subject to your organization's policies and agreements. Your organization administrator may have access to aggregate analytics but not individual reflections or personal data.

4. Acceptable Use

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction
• Transmit any malicious code, viruses, or harmful data
• Attempt to gain unauthorized access to the Service or related systems
• Interfere with or disrupt the Service or servers
• Use the Service to harass, abuse, or harm others
• Impersonate any person or entity
• Collect or harvest information about other users

5. User Content

5.1 Your Content

You retain ownership of all content you submit to the Service ("User Content"), including reflections, feedback, and other data. By submitting User Content, you grant us a license to use, store, and process that content to provide and improve the Service.

5.2 Content Standards

Your User Content must:

• Be accurate and truthful
• Comply with applicable laws
• Not infringe on the rights of others
• Not contain defamatory, offensive, or harmful material

5.3 Content Privacy

Individual reflections and qualitative feedback are private and not shared with your organization. Only anonymized, aggregated data is visible in organizational dashboards.

6. Intellectual Property

The Service, including its original content, features, and functionality, is owned by TrustLoop and protected by international copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written consent.

7. Subscription and Billing

7.1 Subscription Plans

TrustLoop offers various subscription plans with different features and seat limits. Pricing and plan details are available on our website and may change with notice.

7.2 Billing

Subscriptions are billed according to your selected billing cycle (semi-annual, annual, or custom). You are responsible for all charges associated with your account.

7.3 Cancellation

You may cancel your subscription at any time. Cancellation stops renewal for future terms and typically takes effect at the end of your current paid billing period.

Refunds: Prepaid fees are generally non-refundable, except where required by law or explicitly agreed in a signed contract (Order Form/MSA). TrustLoop may offer credits or other remedies at its discretion in exceptional circumstances.

8. Termination

8.1 Termination by You

You may terminate your account at any time by deleting your account through the app settings. Account deletion is permanent and cannot be undone.

8.2 Termination by Us

We may suspend or terminate your account if you violate these Terms or engage in fraudulent, abusive, or illegal activity. We will provide notice when reasonably possible.

8.3 Effect of Termination

Upon termination, your right to use the Service immediately ceases. We may delete your account and data in accordance with our Privacy Policy.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not guarantee that the Service will be uninterrupted, secure, or error-free. Trust scores and insights are provided for professional development purposes and should not be used as the sole basis for employment decisions.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRUSTLOOP SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OF THE SERVICE.

11. Indemnification

You agree to indemnify and hold TrustLoop harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Service, violation of these Terms, or infringement of any rights of another.

12. Governing Law

These Terms shall be governed by the laws of the Dubai International Financial Centre (DIFC). Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the DIFC Courts.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or in-app notification. Your continued use of the Service after changes constitutes acceptance of the updated Terms.

14. Contact Information

If you have questions about these Terms, please contact us at:

Email: trustloop@thenudge.ai